Full Booking Terms and Conditions

1. CHURCH HOUSE FARM HOLIDAY COTTAGES

1.1. The Contract for a short-term holiday rental will be between the owners of Church House Farm Holiday Cottages (referred to as “us” or “we”) and the person making the booking and all members of the holiday party (referred to as “you” or “your”) in the following booking conditions. UK law will govern the Contract. The contract of hire is not effective until we have received the deposit. The contract will be subject to these booking conditions, and must be complied with. The party leader must be at least 18 years of age at the time of booking and he/she must submit a list of names and addresses of the party to us together with ages for those under 18.

2. PAYMENT

2.1. Bookings are confirmed in writing following the payment of a deposit of 25% of the holiday cost. The balance of the rental will be due for payment 4 weeks prior to the holiday commencement date and we reserve the right to cancel a holiday where payment has not been received before the due date. If the booking is made within 4 weeks of the holiday start date the full rental will be required. Once you have a confirmed booking, you are responsible for the full rental cost even if you subsequently cancel.

2.2. ONLINE BOOKING – When you submit a booking via our online reservation system, you will receive an automatically generated booking summary by email to the address you provide in the booking form. This does not form a contract between us. A contract shall arise only when your deposit payment has cleared and your booking is subsequently confirmed in writing via a letter of confirmation sent by post or email.

2.3. We reserve the right to change or withdraw promotional offers at any time by amending or removing these offers from ours and our partner websites. Where we are unable to provide you with a discount or offer on your booking due to the offers being withdrawn or amended:

a) if we have not confirmed your booking, we will email you to notify you the offer is no longer available, and cancel your booking; or

b) If we have confirmed your booking, we will notify you by e-mail that the discount or offer is no longer valid, and provide you with a refund of any monies you have already paid if you no longer wish to continue with your booking.

3. CHANGES

3.1. If you wish to make changes to your booking you must let us know by email or in writing as soon as possible. Whilst we will do our best to accommodate your changes, we cannot guarantee that we will be able to make changes. It is also not usually possible for us to change bookings less than two months before the start date. If we do change your booking:

a) You must pay us an administration fee of £25 to cover costs we incur in making the change to your booking.

b) You must also pay us any additional rental costs as a result of the change; we will confirm the amount of any additional rental costs due at the time of changing your booking. If your rental costs are lower we will reflect and reduce your booking charge.

4. CANCELLATION

4.1. If you wish to cancel a booking you must give us notice in writing by recorded delivery as soon as possible. A 100% cancellation charge will be payable. On receipt of the written cancellation we will endeavour to re-book the accommodation for the holiday period and, if successful for the whole or part of the period, will refund the relevant proportion of the money paid (which may be less than what you paid) less a fee to cover office administration.

5. CANCELLATION INSURANCE

5.1. If you wish, you may take out cancellation insurance to help protect you from loss due to cancellation of your booking. We do recommend that you do this.

a) You may select any provider but insurance can be arranged and administered by Pavey Group (authorised and regulated by the Financial Services Authority. FSA Number: 308106) should you require.

b) If you would like to discuss such insurance with Pavey Group, please let us know at the time of making a booking. You should be aware that by doing so, you agree to us passing your details on to Pavey Group who will then contact you. If you then wish to take out cancellation insurance cover with Pavey Group, you should do so by liaising with Pavey Group directly.

c) Where you have taken out cancellation insurance and cancel a contract with us, the cancellation must be notified to us in writing. Should a cancellation be made which is not covered in full under the terms of the cancellation insurance, you remain liable in accordance with these conditions for any monies owed.

6. CIRCUMSTANCES BEYOND THE CONTROL OF THE OWNER (FORCE MAJEURE)

6.1. If for any reason we have to cancel your booking in advance due to circumstances beyond our control for example fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property (“force majeure“) you will be refunded the full amount of the booking. If we have to terminate your holiday early for the above reasons you will be refunded part of the booking fee based on the time remaining of the booking. No additional compensation, expenses or costs will be payable.

7. PERIOD OF HIRE

7.1. You should not arrive before 4pm on the commencement date, unless by specific arrangement with us.

7.2. You should leave before 10am on the day of departure, to allow for cleaning etc. Failure to do so may result in you being charged a further day’s rental.

7.3. You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period.

7.4. The agreement to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties.

7.5. You shall not be entitled to a new tenancy, or to any assured shorthold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.

8. NUMBER OF PERSONS USING THE PROPERTY

8.1. Under no circumstances may more than the number of persons stated in the brochure and the web site occupy the property. We reserve the right to refuse admittance if this condition is not observed. The facilities at Church House Farm must not be used by any persons other than those members of your party resident at the time.

9. LIABILITY

9.1. The use of the accommodation and amenities at Church House Farm is entirely at the users risk and no liability can be accepted for death, injury & loss or damage to users or their belongings. No responsibility can be accepted for loss or damage to belongings or vehicles. This is your responsibility at all times.

10. CARE OF THE PROPERTY, STANDARDS & BEHAVIOUR

10.1. You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property.

10.2. You must leave them in the same state of repair, and in the same clean and tidy condition, including correct disposal of rubbish/waste for recycling, at the end of the rental period as at the beginning; otherwise a cleaning charge of £35 will be levied.

a) Alternatively we offer a service for those guests who prefer not to tidy up, which costs £35 per cottage. Please advise in advance if you would like this service.

10.3. If the cottage is left in an unacceptable state we reserve the right to invoice you for this and will expect payment by BACS within 14 days.

a) If reasonably possible, we will discuss with you the extra charges in respect of damage or cleaning before taking the funds.

10.4. You must not use the properties for any dangerous, offensive, noxious, noisy, immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties.

10.5. Smoking is not allowed in any of the cottages.

a) Please note smoking includes use of vapours and/or e-cigarettes. You and your party must not smoke inside your accommodation.

10.6. You and your party must not use candles, fireworks or Chinese lanterns at your accommodation. You and your party must not use a barbecue at your accommodation unless one we have provided.

11. DAMAGES & BREAKAGES

11.1. You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand.

11.2. If you lose a key we will replace it upon you paying for the cutting of a new one.

12. CHILDREN

12.1. Well behaved children are welcome. For safety and maximum enjoyment throughout your stay, parents are responsible for and must supervise children at all times. The cottages, gardens, arboretum and parking areas must be treated with respect. Parents must ensure that their children do not disturb others or cause damage to trees, shrubs, flowers, garden ornaments etc.

13. PETS

13.1. We do not accept pets in our holiday cottages.

14. Wi-Fi

14.1. Please note that internet access, is intended for recreational purposes only and is not meant for business use. Should guests experience difficulties or loss of use we will not be held responsible in any way.

14.2. There are no telephone facilities provided, any costs incurred for use of the telephone socket you will be charged for with additional administration fee of £25.

15. RIGHT OF ENTRY

15.1. We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

16. TERMINATION, OUR RIGHT TO EVICT

16.1. The owner reserves the right to terminate a contract without prejudice to any rights and remedies accrued by the owner or which shall remain following termination and ask you and your guests to leave the property immediately if it is deemed necessary by the owner as a result of your behaviour or that of any of your guests or any other material breach of these booking conditions.

16.2. In the event that your contract is terminated in accordance of this condition, the owner reserves the right not to refund to you any part of the rental fees in respect of the shortened rental period.

17. DATA PRIVACY

17.1. We treat any data collected during the course of making bookings or dealing with enquiries in strict confidence. Your data will never be sold. As members of Premier Cottages (a marketing collective of the best four and five star cottages in the UK) we have agreed to supply to Premier Cottages Ltd the names, postal and email addresses of all guests booking with us during the previous year, in order that these guests may be sent a Premier Cottages brochure and promotional emails from time to time. We also provide them with the email addresses of guest enquiries. By accepting these terms and conditions you are indicating your consent to receiving these communications from us unless you let us know otherwise. If at any time you would like your details removed from this list, all you need to do is to click the unsubscribe link on any of the emails or contact us and we will arrange for you to be removed from the database.

17.2. Please review our Cookie and Privacy Policy.

18. COMPLAINTS

18.1. Every effort has been made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return.

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